Refund policy

Ritual is a food product, so we're not able to accept returns once an order has shipped.

If your order arrives damaged, defective, or incorrect, email hello@venarralabs.com within 14 days of delivery with your order number and a photo, and we'll send a replacement or refund the order. Approved refunds go back to the original payment method within 5–10 business days.

Subscription orders can be skipped, rescheduled, or cancelled anytime from your account page before the next renewal. Renewals that have already shipped follow the policy above.